Product Marketing

Notch is building AI agents that resolve customer support end-to-end — not just deflect tickets. We work with mid-size and enterprise support organizations, and we’re scaling quickly.

We’re hiring a Product Marketing teammate to help shape how we communicate our product’s value, support sales with high-quality messaging and materials, and translate customer insights into clear, compelling storytelling.

What you’ll do

• Develop and refine product messaging and value propositions across key use cases
• Create customer-facing content such as one-pagers, product overviews, case studies, and website copy
• Build and maintain sales enablement materials (pitch decks, FAQs, battlecards, product sheets)
• Support product launches by helping craft launch messaging and related assets
• Conduct customer and market research to understand needs, objections, and competitive landscape
• Partner closely with Product and Sales to ensure our positioning stays clear, accurate, and consistent

About You:

• 3+ years of experience in product marketing (B2B SaaS experience required)
• Strong writing and storytelling skills — you can turn complex product into clear, persuasive messaging
• Experience creating sales enablement and customer collateral that gets used
• Ability to work cross-functionally and manage multiple projects in a fast-moving environment
• Strong attention to detail and high standards for quality

Nice to have:

• Experience marketing AI products, customer support platforms, or workflow automation tools
• Familiarity with enterprise sales cycles and buyer personas